StevenBoatman
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Just as a general PSA, calling in to tech support and immediately starting off the call yelling "So are you gonna fix this, or am I just going to go to [competitor]" is NOT a good way to get help. The people you are speaking to are, in fact, people. They are not brainless robot slaves. They are also not doormats. Treat them with respect and you might get a lot more help.