I sent one email on a Friday and waited 2 business days (ie till Tuesday). After that I sent one from a different address, just in case the first one hadn't got through for some reason. I followed up the original one a week later (10 days ago now). And yes I did check the address.
An English friend who placed an order nearly three weeks after mine (which included imps) got her CnS today, so if the issue is that they're being sent in batches, hopefully I will hear very soon.
I have heard of an order that had got forgotten, and which was then sent out promptly - this is why I emailed them. I thought that since there were 2 orders both going to the same address, and paid for the same day, there was some chance they'd got conflated.
I feel so cut off - as if there's something wrong with me, when everyone else's orders seem to be getting through, and they won't even answer me.
For goodness sake! I'm glad you've had some rational responses and are feeling a bit more calm.
The Lab is very reliable, don't worry. Were your three emails all sent on the same day? And needless to say, you've double checked the address? I'm sure you will get either a response or a CnS soon.
Edited by Quillifer, 29 February 2012 - 01:26 PM.