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BPAL Madness!

StephBPAL

Lab Staff
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Posts posted by StephBPAL


  1. Hello BPAL family!!

     

    This is Stephanie from Customer Service popping in the forums to let everyone be aware of a situation.

    We have been experiencing some glitches on the site. Turns out many many many scents that are in Memoriam do not want to stay there and keep popping back up as available for purchase! This includes Liliths, Unicorns, Weenies, & Yules 2016, and some GCs. Sadly if you have seen them as available and made a purchase please be aware that you will be contacted by us in Customer Service in regards to a lack of components that prevent us from fulfilling your order. So if you do see a scent with a tag "In Memoriam" listed as available please know that it is a site glitch and we do not actually have it at this time. Our amazing and wonderful site designers are hard at work trying to fix the issue. We do apologize for all the confusion but if you ever have any questions please don't hesitate contacting Customer Service!


  2. UPDATE on PayPal orders!!

     

    Due to combined notification from PayPal orders and BPAL orders paid through PayPal we are constantly overwhelmed with hundreds of notifications daily. Due to this issue we kindly request that PayPal orders are discontinued unless conversed with Customer Service prior to placing an order.

     

    Thank you all for your patience during this time of adjustment!

     

    -Customer Service-


  3. Oh no! Somehow my shipping address auto-defaulted to my billing address on an order I just now placed. I emailed answers@blackphoenixalchemylab.com but is that the correct address? I hope it's still possible to fix... having packages sent to my home is a bit of a nightmare and this is a gift for a friend...

    Hi! Customer Service: answers@blackphoenixalchemylab.com is still the email to contact :)


  4. Hello BPALers!! For preparation of DragonCon we have received questions as to what we’re bringing so tighten your saddles and grab those reigns because here is a list of what we will be bringing!! In addition to the General Catalogue and Collaborations we will be bringing:

    Peaches I

    Peaches II

    Peaches III

    Peaches IV

    Peaches V

    Peaches VI

    Peaches VII

    A King Pursued by a Unicorn

    Allegory of Chastity

    Abduction of Proserpine on a Unicorn

    Bestiaire du Moyen Age

    Bitches Love Unicorns

    Boticelli’s Unicorn

    The Creation

    Curcifixtion

    De Vos’ Unicorn

    Mythological Scene, with a Warrior Addressing a Lady Outside a Classical Mansion, Two Maidens Riding Unicorns Behind

    Of the Unicorn

    Orpheus Charming Animals

    The Silence of the Woods

    St. Clare

    The Unicorn, Rushing Against the Tree, Fixed its Horn so Fast in the Trunk that it Could Not Draw it Out

    Unicorn Hunt

    The Union of Adam and Eve

    The Virgin and the Unicorn

    Wild Woman with Unicorn

    Single Note: French Vanilla

    Moons of Jupiter: Themisto

    Virgo

     

     

    We are looking forward to meeting everyone!!

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