Snow White

Beth posted a customer service notice in the Announcement section. But as you may already know Ted aka Puddin is doing the emails now. And I must say you will be very glad he is. I can't imagine somebody else doing it. Thank you Ted

Nella

We are officially out of F54.

Thank you for your participation.

Those of you who have not yet remitted payment, please do so in the next 48 hours, or your bottle will be given to those on the waiting list.

Apparently you can't use any symbols at all - commas, apostrophes, dashes, etc.

Hello my Peeps,

Just so you know paypal does not let anyone cut and paste your order in the notes field. They do allow for you to type out your order in the notes/comment section.

So for your convenience and to avoid any delays and confusion on your order please TYPE in your order list in the notes/comment section of paypal.

Please follow the example given in 'when placing an order'.

Thank you

Hey you guys,

I've been getting a lot of PMs lately with order/info Qs.

Please do not PM me with order Qs or any customer service related info or questions...I do not read those. I read the friendly personal ones

You can email me with customer service Qs as stated before at:

answers at blackphoenixalchemylab dot com

Thank you

Nella

Helly my International Peeps

The following shipped today:

VICTORIA, BRITISH COLUMBIA

V8V 2V9

CANADA

EAST MELBOURNE, VICTORIA

8002

AUSTRALIA

EDMONTON, ALBERTA

T5R 1B5

CANADA

SAN SEBASTIAN, GUIPUZCOA/GIPUZKOA

20001

SPAIN

TORONTO, ON

M9N 3R7

CANADA

CMR 442 BOX 481

APO, AE 09042

USA

FLORDON, NORWICH

NR15 1QP

UNITED KINGDOM

REGINA, SASKATCHEWAN

S4S 6P5

CANADA

BRISTOL, AVON

BS8 3BU

UNITED KINGDOM

NEWBURGH, CUPAR, FIFE

KY14 6HJ

UNITED KINGDOM

SINGAPORE, SINGAPORE

750421

SINGAPORE

WELLAND, ONTARIO

L3C 2S2

CANADA

ORRELL PARK, LIVERPOOL

L9 3BD

UNITED KINGDOM

APO, AP 96319-0062

USA

SEAL HOLLOW ROAD

SEVENOAKS, KENT, ENGLAND TN13 3SF

NETHERLANDS

56000 METZ

FRANCE

updated

Hello my Internationals Peeps!

The following orders will ship tomorrow:

NORWICH, NORFOLK

NR2 3AA

UNITED KINGDOM

00100 HELSINKI

FINLAND

CORNWALL, ONTARIO

K6H 3M4

CANADA

CALGARY, ALBERTA

T3E 3G6

CANADA

BRISBANE, QUEENSLAND 4153

AUSTRALIA

YEOVIL, SOMERSET

BA21 4QP

UNITED KINGDOM

HACHIOUJI-SHI, TOKYO

193-0824

JAPAN

ORRELL PARK, LIVERPOOL

L9 3BD

UNITED KINGDOM

AMERSHAM, BUCKINGHAMSHIRE

HP7 9JA

UNITED KINGDOM

NORTH VANCOUVER

BRITISH COLUMBIA V7M 1K5

CANADA

MILTON KEYNES, BUCKINGHAMSHIRE

MK8 OAU

UNITED KINGDOM

CRYSTAL PALACE, LONDON

SE19 3RY UNITED KINGDOM

VANCOUVER, BRITISH COLUMBIA

V6J 2G8

CANADA

DOLLARD-DES-ORMEAUX

QUEBEC H9A 3J3

CANADA

VANCOUVER, BRITISH COLUMBIA

V6P 5P7

CANADA

TORONTO, ON

M4H 1L6

CANADA

BURLINGTON ON

L7M 2W5

CANADA

ST. THOMAS, ONTARIO

N5R 4B7

CANADA

Hello my international peeps!

Since you guys don't get a click n' ship, we thought this would only be fair.

Below are city, zipcode and country of those that shipped today. Hope this helps.

Tokyo, Tokyo

169-0074

Japan

london, London

w13 0bh

United Kingdom

SYDNEY, NEW SOUTH WALES

1475

AUSTRALIA

D-55118 MAINZ

GERMANY

North Vancouver, British Columbia

V7M 1K5

Canada

D-53809 Ruppichteroth

Germany

LLANSAMLET, SWANSEA

SA7 9WS

UNITED KINGDOM

OTTERLY ST MARY, DEVON

EX11 1BY

UNITED KINGDOM

Sydney, NSW 2023

Australia

London, UK

N16 6HR

United Kingdom

Orrell Park, Liverpool

L9 3BD

United Kingdom

Montreal, Quebec

H4B 1X6

Canada

CHELTENHAM, VICTORIA

3192

AUSTRALIA

WELLAND, ONT

L3C 2S2

CANADA

Delta, BC

V4K 2Z3

Canada

5321 SK, Hedel

Gelderland

Netherlands

Hello my BPAL peeps! :D

I am back and ready to serve any needs you might have

Send your Qs to answers at blackphoenixalchemylab dot com

Stand by if you have in the past 48 hrs, will get back to you today.

guys

Nella

P.S. Thank you for all the warm welcome backs.

Working on it Beth

God, I missed you guys so much!!!!!!!!!!

Hang in there Beth, will be there in no time.

Your loyal ambassador,

Nella

No Shit!!!  Born on the same day!!  I didn't know that.  It must be my Virgo rising that makes me such a freak-ass detail oriented pain in the ass then, cuz you're Aquarius rising.  I was born at 4:00 am............what time were you born?

 

WELL NELLA!!!!!  Have a GREAT VACATION.............GET LOTS OF REST and have fun with your family.  We will miss you.  I'm sure Beth & Co. will also.

I was born on 4:20 pm in Yerevan, Armenia. So you are 'a freak-ass oriented pain in the ass' you say? Hmmm, sounds familiar

I will miss the madness at the lab and Beth but most of all I'll miss my pain in the ass Virgo

Ok got to go before I start balling...

Nella

Can you/Do you ship to Far East Asia?  Taiwan specifically?  I'm moving there in 2 months and I am wondering if I can still order.  If yes, how much would the shipping be?  Same as Australia?

No, it's same as Western Europe. So $9 flat rate and follow the chart from then on.

Thank you for bringing it up.

Nella

Sorry sorry!  I promise to sign my full name on each e-mail from now on.  I thought that the whole address (with my name) was in the e-mail -- I'll make sure to include it from now on.

 

*goes off and flogs self*

If your full name is in your email already or the email you used for paypal is the one you are emailing me from then no need to include it twice. This is for people who use several email addresses and those who's names are not in their initial email.

got to run - have emails to answer!

where is my coffee?!

Nella

Hello my peeps!

When inquiring about your order include as much details as possible. The more details we have, the faster we can look up your order.

Every email you sent I need your:

- full name

- paypal or ccnow?

- order # (if ccnow)

- email address used (if paypal)

- date you ordered

Thank you

Nella

Am I right in assuming that the Australia shipping rate applies to New Zealand as well?

That is correct.

My point in telling that story is...I think we all appreciate great customer service, and while I haven't received my first order yet so I can't comment on product, I will commend the BPAL folks for being so interactive and communicative with their customers.  However, you can put me in the camp of people who would not mind if you instituted a policy about not being able to add on or change orders once an order is placed.  Many, many other companies do the same thing, and I think it's perfectly reasonable, particularly if you're looking to expand your customer base and will be dealing with increased orders, unless you have a system like amazon.com where customers can amend their own orders up until the time the item ships/the card is charged.

Girl, do you live in my head by any chance?

I ditto that!

Nella

I just saw in Brian's post that you guys are moving the Lab tomorrow

 

I'd never thought about add-ons and the chaos they must create;

I imagine that none of us would mind a 48 hour rule, especially if it helped you guys get things out with less stress on your end.

 

Thanks to all of you for taking such good care of us.  As much as I love Beth's scents, the great service is a huge part of my repeated purchases, and I appreciate your work more than you know.

Yeap, the move is tomorrow - Yeah! So you know where I'll be

I like that! A 48 hour rule or maybe a 24 hour one....muahahahahahaha

Oh don't mention it jj_J Wait! Nevermind mention it mention it

Just curious if we could possibly get one of the lab's much anticipated shipping status updates. You know, like the one a while ago that said "Everything through April 15th is out the door." I'm curious to know where I am in the queue.

 

I understand it's just one more thing to do, but might be worth it in the long run if it reduces the number of individual emails asking about the status of orders so that maybe they'll be confined to those orders that may be genuinely lost or taking an exceptionally long time.

Actually, believe it or not IT actually INCREASES the email flow. It's very strange, it backfired on us last time we did that. Another reason why that doesn't work is because of all the add ons, which delays everything...

If you ordered in the first 2 weeks of May, you can email me if you'd like to know your status. Those that ordered after mid May, please wait few weeks before emailing or getting worried.

Thank you and hope this helps somewhat.

Nella

Have the shipping rates changed? For my first order (and I am veeeeeery tempted to ask when it shipped ) of less than 4 items I payed $ 8 to Germany.

Yes they have...

I'll talk to Beth about putting it up on the FAQ page on the site. Good suggestion. Thanks!

Ok now I am in real need for :

Nella

I am 1/8 Armenian, does that count??? 

 

Thanks for putting up with us crazed BPAL junkies. You have been very helpful since you came on board. I hope we're not driving you too crazy!!

Yes, especially, if you are my boyfriend and I am introducing you to my parents

Thank you for this comment and no, you guys are not driving me crazy, um, maybe very rarely, ok sometimes, ok half the time, um, ok maybe MOST of the time... I love this job, are you kidding!!!

Lorajc, did you notice we were actually born on the same day!

Twistygirl, I am gonna remind you about that when the time comes

Ok gonna watch some tube now and go to bed

Good night

Nella

Excellent, thank you!

 

Does this mean we no longer need to email you for quotations from now on?

Yeap! That's what it means!

You can email me still about it if something unusual...but it should be cut and dry if you follow the rates and the examples.

>Very clear and very helpful

>Shenorhagal em!

Wow! girl, am impressed!

Chardgi (your welcome).

Nella

Hello my International Peeps

Ok can't do a shipping calculator but this should work.

1 item = 1 5ml

1 item = 1 10 ml

1 item = 1 set of imps (6 imps)

If it's 4 items or less, these are the flat rates:

$7 Canada

$9 most of Western Europe

$10 to Australia

If it's 5 items or more = 2 dollars extra to each flat rate.

If 10 items or more, $4 dollars extra to each flat rate.

For example:

3x5mls + 3 set of imps = 6 items = $9 dollars to Canada, $11 to UK, $12 to Australia

Another example:

5x5mls + 6 sets of imps = 11 items = $ 11 to Canada, $13 to UK, $14 to Australia

Hope this helps. Let me know if it's clear.

Thanks

Nella

Please see this post for more current information, and as always use common sense w/r/t looking for the newest information possible! The linked post is pinned in Announcements and still current as of today, 3/31/2008.

Hi Peeps!

Ok so the mail server is down as some of you have already noticed. Please refrain from emailing me or PMing me esp (they are trying to fix it now and it is creating lots of traffic and making it difficult) untill it is back up (which will be announced).

Thanks!

Nella

Ok got a hold of them.

The mail server is down. We are just gonna have to wait till it is fixed which should be today.

Nella