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Post-Update: Forum Issues

Puddin

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Posts posted by Puddin

  2. Posted · Report reply

    Greetings everyone,

     

    Here is the update as of Saturday Dec. 19th. 

    There is not really a ship through date but my best guess would be December 14th. Of course there are a few stragglers from November 27th to today and we hope to get to some of those. 

    Brian and I worked Monday through Saturday last week but sadly we did not get all of the Black Friday or regular orders out. We ran into some issues with out of stock oils and Imps and set those orders aside until we could find time to pour them. 

    If you have not received a shipping notice, please forgive us. Here are a few of the problems that are causing the delays. 

    We ran out of Frimps and had to stop to make more, and they are time consuming and that slowed us down a bit.

    We are out of wand caps.

    There are a handful of GC's and Halloween scents that are out of stock and we will be blending them tomorrow.

    I am planning on going in to the dungeon early tomorrow and pack all day to get as many as I can out so they might get to you in time for Christmas.

    I am sorry if we do not get your package to you in time.

     

    Thank you for understanding.

    Puddin' 

     

  3. Posted · Report reply

    Hey look! It's Puddin' 

    I have not updated this recently because I really didn't have an answer for the ship through.

    Here is the situation right this moment. 

    I am packing orders from the first week of December. December? I can hear you saying "What happened to the Black Friday orders?"

    We had an issue with the Black Friday Imps so to try to get as many orders out in time for Christmas, we set all of that weekend aside and I kept packing. 

    The other issue is for some orders from November, and I am just going to post our announcement for it.

     There is a component hold up with outstanding orders for Aoede, Melete, Mneme. We expect to be able to ship your order out early next week.
    We are deeply sorry that it has taken us so long. Covid-19 is impacting the supply chain in myriad ways, and we are doing all we can to navigate all the snags.
    Thank you so much for your patience and understanding!

     

    Brian and I are doing our best to get as many orders out as fast as we can. Please forgive us.

    Much love

    Puddin'

  4. Posted · Report reply

    I would like to apologize for not updating this very often but it is hard to really say what the ship through date is.

    I was packing order from September 24th yesterday but there a lot of orders still open from Sept 14th to the 23rd and if you count the Lunacy tees there is even an order from August.

    To sum up, I am shipping order from around Sept 24th but if you have an order before that and are concerned, please email me over at answers@blackphoenixalchemylab.com and we can talk about it.

     

    Forgive me

    :beg:
     

  16. Posted · Report reply

    Greetings everyone,
     

    First and foremost, please let me apologize for how long we are taking to get orders out. As you all know, the Lab is still operational, but due to Covid-19, we're experiencing longer processing and shipping times than usual. We're going to do our best to keep everyone posted re: ship times here.

     

     

    For the most part, we are currently shipped through April 6th, though there are a couple of stragglers.

    Thank you very much for your patience and for supporting us through this tough time.


    We love you,

    Puddin'  

  18. Posted · Report reply

    21150360_10155789296859940_5744546973549

    BLUEBONNET SINGLE NOTE
    Proceeds from the sale of SN: Bluebonnet will benefit Global Giving’s Hurricane Harvey Relief Fund.
    Should you wish to contribute, but aren't into florals! -

     

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